Entries by CEI Team

Webinar: Relationship Selling

Professional service providers are being challenged like never before to distinguish themselves. Whether working directly with a business owner, advising a board or serving on a cross-functional team, the need to develop greater relationship currency and trust is tantamount to sustained success. Technical and functional expertise is the foundation for effective performance; however, a growing […]

Focal Point Social Media partners with CEI on Podcast Series

Focal Point Social Media recently sat down with Client Experience Institute (CEI) co-founder, Marc Rosen, to discuss how an abundance mindset in business can be incorporated into establishing and nurturing greater relationship capital. An abbreviated four-minute podcast, as well as a more in-depth 18-minute recording, is available to CEI nation. Please make it a point […]

CEI featured in March Edition of Smart Business Network

As a featured columnist for a five-part series, the first article highlights how client-facing professionals can unleash more meaning with the stakeholders they serve. CEI’s Relationship Capital Model incorporates five levels of value creation and the inaugural spotlight is on the Subject Matter Expert. To view the article, please follow this link.

Legal Marketing Association and CEI to hold joint workshop

The Ohio chapter of the LMA, in conjunction with Ice Miller, will kick-off 2017 by hosting a workshop on February 1st. The Client Experience Institute will be sharing their insights on how to forge deeper and more impactful relationships across the stakeholder spectrum.